Frequently Asked Questions
I have a question about a product or an order. How do we contact you?
We are ready to help you! If your question is about a product, the chat is available to ask your question. If your question relates to an order in progress, please write to: web command @pentagone.com taking care to indicate your order number in your email.
Is it possible to pay with a gift card online?
Unfortunately, our system does not allow online gift card payment.
Can I buy a gift card online?
Unfortunately, the purchase of a gift card can only be done in store.
Is it possible to pay by Paypal on your website?
Currently we do not offer the option of payment by Paypal.
I would like to order online, how does it work for returns and exchanges?
Refer to the section "Returns and exchanges" all the details are very well explained
What is the delivery delay?
Currently our delivery times are between 7 to 10 working days but we are working hard to reduce the times as much as possible. We want to deliver orders as quickly as possible.
* Please note that this delay may be longer during periods of high traffic.
My order has not yet shipped, is this normal?
We are working very hard to ship orders as quickly as possible. For any questions regarding your order, please contact the web orders department, mentioning your order number and your question to: web command @pentagone.com
Is it possible to pick up my order in a store in order to save shipping costs?
Unfortunately, our current system does not allow in-store pickup. However, if your order reaches $ 75, shipping will be free.
Is it possible to modify and / or cancel my order after it has been submitted?
To modify or cancel an order you must contact the web orders department at web command @pentagone.com indicating your order number, your telephone numberone as well as your desire. An agent will contact you to complete the operation with you over the phone.one.
Are delivery charges refundable?
Shipping charges are non-refundable, including costs incurred for returns. Return costs are the responsibility of the customer.
Are the online prices the same as in stores?
Yes! All our prices are identical in store and online. If you notice a difference, there is a problem and we are trying to fix it as quickly as possible.
Is it possible to be aware of your novelties and to follow the latest trends?
Subscribe to our social networks and our newsletter on the home page of our website to stay informed of all the news, trends, contests and more!
Will there be a promotion soon?
Follow us on our Facebook page, Instagram and subscribe to our newsletter to be informed of all the promotions to come.
Clothing care section
What are your opening hours?
Refer to the shopping center sites, they are the best placed to give the right information.
How to wash your jeans?
- To prevent them from losing color, add a little vinegar when washing your jeans for the first time. This technique will fix the color and prevent them from rubbing off.
- Prefer washing in cold water.
- Drying your jeans is okay.
How to wash your ultra light and keep it "puffy"
Wash it in cold water on gentle cycle and tumble dry.