How can we help you?

Frequently Asked Questions (FAQ)

Online shopping

I have a question about a product or an order. How do we contact you?

We are ready to help you! If your question relates to a product, please write to If your question concerns a current order, please write to: web command taking care to indicate your order number in your email. For any other questions please refer to the Contact Us section on our website.

Is it possible to pay with a gift card online?

Unfortunately, our system does not allow online gift card payment at this time.

Can I buy a gift card online?

Unfortunately, our system does not allow the purchase of gift cards online at this time.

Is it possible to pay by Paypal on your website?

Currently we do not offer the option of payment by Paypal.

Are the online prices the same as in stores?

Yes! All our prices are identical in store and online. If you notice a difference, there is a problem and we are trying to fix it as quickly as possible.

Delivery, returns and exchanges

What are your returns and exchanges policies?

Refer to the section "Returns and exchanges" all the details are very well explained

What is the delivery delay?

Currently our delivery times are between 7 to 10 working days. Serving you as quickly as possible is our priority.

My order has not yet shipped, is this normal?

We are working hard to ship orders as quickly as possible. For any questions regarding your order, please contact the web orders department, mentioning your order number and your question at: web command

Is it possible to collect my order in a store to save delivery costs?

Unfortunately, our current system does not allow in-store pickup. However, if your order reaches $ 75, shipping will be free.

Is it possible to modify and/or cancel my order after it has been submitted?

To modify or cancel an order you must contact the web orders department at web command indicating your order number, your telephone numberone as well as your request. An agent will contact you to complete the transaction with you by

Are delivery charges refundable?

Shipping charges are non-refundable, including costs incurred for returns. Return costs are the responsibility of the customer.

Promotions and competitions

Do you have any promotions going on?

Visit the Promotions section to find out about our current promotions.

How can I easily find out about promotions and competitions?

A simple way to stay informed about our promotions, competitions, events, etc. is to subscribe to our newsletter. You can also follow us on Facebook and Instagram.


I would like to find the store closest to me

Visit the Find My Store page and enter your postal code in the search tool to find the store nearest you.

We have more than 45 stores throughout Quebec.

What are your store opening hours?

Opening hours vary depending on the store. Visit our Find My Store page to find out the opening hours of your favorite store.

Caring for your denim

How should I keep my jeans looking good?

To preserve their color, add a little vinegar the first time you wash your jeans. This technique will allow the color to be fixed.

Prefer washing in cold water.

You can put your jeans in the dryer on delicate mode preferably.

We are here!

Do you have another question about your order or any other topic? We will be happy to answer them!